At StratVision Africa, we are committed to delivering high-quality consulting services and ensuring client satisfaction. This Refund & Return Policy outlines the conditions under which refunds and returns apply to our services. By using our services, you agree to the terms set forth in this policy.
1. Scope of This Policy
This policy applies to all consulting services offered by StratVision Africa, including:
✔ Business consulting services
✔ Financial planning advisory
✔ Retirement consulting solutions
✔ Any additional professional services provided by us
Since we provide consulting and advisory services, this policy differs from standard product return policies. Refunds and returns are evaluated on a case-by-case basis, ensuring fairness to both parties.
2. Refund Eligibility
Refunds are considered under the following conditions:
🔹 Service Not Delivered – If the consulting service was paid for but not provided due to scheduling conflicts or unforeseen circumstances on our part, a full refund may be issued.
🔹 Service Cancellation by Client (Prior to Delivery) – If a client cancels a service before the consultation has started, they may be eligible for a partial refund, deducting administrative fees.
🔹 Service Quality Dispute – If a client believes the service did not meet the agreed-upon scope or quality, a review will be conducted. If the claim is validated, a refund or service revision may be offered at our discretion.
Refund requests must be submitted within 7 days of the scheduled service date or initial consultation.
3. Non-Refundable Situations
Certain conditions do not qualify for a refund:
❌ Completed Services – If a consulting session has been fully delivered, it is considered non-refundable. However, we may offer additional support or service adjustments upon review.
❌ Client No-Show or Late Cancellation – If a client fails to attend a scheduled consultation without prior notice (less than 24 hours before the session), the service fee remains non-refundable.
❌ Change of Mind – Refunds are not granted if a client decides they no longer need the service after delivery.
❌ Failure to Provide Required Information – If a service cannot be completed due to missing documents, unresponsive communication, or failure to provide necessary details, no refund will be issued.
4. Service Adjustments & Resolution Options
Instead of refunds, we may offer alternative solutions:
✔ Rescheduling of Services – Clients may request to reschedule a session instead of canceling, subject to availability.
✔ Service Credit – In certain cases, we may offer credit toward future consulting services instead of issuing a monetary refund.
✔ Additional Consultation – If concerns arise regarding the quality of service, we may provide an additional consultation at no extra charge to address specific issues.
5. Return Policy for Digital Materials
If a consulting service includes digital resources, reports, or strategy documents, these materials cannot be returned or refunded once they have been shared with the client.
However, if an error is found in a delivered report or document, we will provide corrections or modifications as necessary.
6. How to Request a Refund or Service Adjustment
To request a refund, return, or service adjustment, please follow these steps:
1️⃣ Contact Us – Send an email to [email protected] with the subject line "Refund Request – [Your Name]".
2️⃣ Provide Details – Include your full name, service purchased, date of transaction, and a clear explanation of your request.
3️⃣ Review Process – Our team will assess your request within 5 business days and notify you of the decision.
4️⃣ Resolution – If approved, refunds will be processed within 10 business days to the original payment method.
7. Dispute Resolution
If a client disagrees with a refund decision, we encourage open communication. Disputes should first be addressed directly with our support team. If unresolved, mediation or arbitration may be pursued in accordance with South African business regulations.
8. Policy Updates
We reserve the right to update this Refund & Return Policy as needed. Any changes will be posted on this page with an updated Effective Date. Continued use of our services signifies agreement with the latest version of this policy.
9. Contact Information
For refund-related inquiries, please contact us:
📍 Address: 12 Melo Ave, Athlone, Cape Town, 7760, South Africa
📞 Phone: +27216971435
📧 Email: [email protected]